Frequently Asked Questions
Everything you need to know about storing your luggage with BagsKeeper.
How do I book luggage storage?
Select the spot on our map that best fits your location, choose the dates and times, and complete your online booking securely in less than a minute.
Is my luggage safe and protected?
Yes. Every booking includes the BagsKeeper Protection of up to €300 per item and booking. Additionally, your bags are kept in a secure, restricted area within the partner establishment.
Can I cancel my booking?
If your plans change, you can cancel your booking by writing to us on WhatsApp or at info@bagskeeper.es, as long as you haven't dropped off your luggage and your booking period hasn't started.
What happens if I am late to pick up my bags?
You can collect your luggage during the shop's opening hours. If you arrive after it has closed, your luggage will stay safely stored and you can collect it the next time the shop opens. If that means keeping it for more days than you booked, you will need to pay the rate for one extra day per bag before collecting it.
Can I store my luggage for more than one day?
Yes. When you book, choose your drop-off date and your pick-up date: you can store your luggage for up to 30 days in a single booking. The price is per bag and per calendar day, so Monday to Wednesday counts as 3 days. You will see the total, including the extra days, before you pay. If you have any questions, message us on WhatsApp and we will help you.
Have another question?
Our support team is available to help you with any issues or inquiries.
Contact Support