Refund policy
Last updated: 7 October 2026
At BagsKeeper we know that travel plans can change. That is why we offer a simple, transparent cancellation policy so that you can manage your bookings with confidence. This Policy forms part of the BagsKeeper Terms and Conditions of Service.
1. CANCELLATION AND FULL REFUND
You may cancel your booking and receive a full refund of 100% of the amount paid, provided that both of the following conditions are met: the luggage has not yet been dropped off at the partner establishment, and the booked period has not yet started.
2. CASES WHERE NO REFUND APPLIES
No-show
If you do not turn up to drop off your luggage and the start date of the booking ends without the service having been used, the booking will be considered a no-show. In this case, the amount paid will not be refunded, unless the law provides otherwise.
Luggage already dropped off
Once the luggage has been handed over to the partner establishment or the booked period has started, the booking cannot be cancelled unilaterally and, as a general rule, no refund will be given for the unused period, without prejudice to the other rights to which consumers are legally entitled.
3. HOW TO CANCEL A BOOKING
You can request cancellation through the platform, by going to your booking details and using the "Cancel booking" button where this feature is available, or by contacting BagsKeeper before the start of the booked period at info@bagskeeper.es or +34 624 751 143. The request must be made before the booked period starts and before the luggage is dropped off.
4. REFUND PROCESS AND TIMING
Where a refund is due, it will generally be made using the same payment method used for the booking. The actual time it takes to receive the amount will depend on the bank or payment service provider concerned. BagsKeeper will process the refund as soon as reasonably possible once the cancellation has been confirmed.
5. RIGHT OF WITHDRAWAL
BagsKeeper bookings are not subject to the right of withdrawal applicable to distance contracts, in accordance with Article 103(l) of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007 of 16 November), as this is a service related to leisure and tourism activities provided on a specific date and for a specific period of performance.
This does not affect the free cancellation described in section 1: you can cancel your booking and receive a refund of 100% of the amount paid as long as you have not dropped off your luggage and the booked period has not started.
6. CANCELLATION DUE TO ESTABLISHMENT ISSUES
If, due to operational or technical circumstances or force majeure, the selected partner establishment is unable to provide the booked service, BagsKeeper will inform you as soon as possible. Where feasible, BagsKeeper may offer a nearby alternative partner establishment. If you do not accept a reasonable alternative or it is not possible to offer one, BagsKeeper will refund the full amount paid.
7. CONSUMER RIGHTS
The terms of this Policy apply without prejudice to the rights to which you are entitled under current consumer protection legislation.
8. CONTACT
For any questions about cancellations or refunds:
BagsKeeper
Owner: Ms Antonella Chiapello, NIE Z0464762Y
Email / Phone: info@bagskeeper.es / +34 624 751 143
Postal address: Partida Penyacerrada 38, 03110 Mutxamel, Alicante, Spain