Legal notice
Last updated: 1 October 2026
1. GENERAL INFORMATION
In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the identification details of the owner of this website are as follows:
Trade name: BagsKeeper
Owner: Ms Antonella Chiapello, NIE (foreign resident ID) Z0464762Y
Registered address: Partida Penyacerrada 38, 03110 Mutxamel, Alicante, Spain
Email: info@bagskeeper.es
Phone: +34 624 751 143
Domain name: www.bagskeeper.com
2. PURPOSE OF THE WEBSITE
BagsKeeper is a technology platform that facilitates the management and booking of temporary luggage storage services through a network of partner establishments. BagsKeeper contracts the service directly with the user; the physical storage is carried out at the selected partner establishment, which acts on behalf of BagsKeeper in accordance with its operating protocols.
The specific terms for booking the service are set out in the Terms and Conditions of Service and, with regard to cancellations and refunds, in the Cancellation and Refund Policy.
3. TERMS OF USE
Accessing and using this website makes you a user and implies acceptance of the terms set out in this Legal Notice. Users undertake to use the website lawfully, diligently and in accordance with applicable law, good faith and public order.
Using the website for the following purposes is prohibited:
- Carrying out unlawful or fraudulent activities.
- Attempting to gain unauthorised access to systems, accounts or information.
- Introducing viruses, malicious code or other elements that may affect the operation of the platform.
- Infringing the rights of BagsKeeper or third parties.
- Using the platform for a purpose other than that for which it was designed.
BagsKeeper may take any measures necessary in the event of fraudulent or abusive use or use contrary to applicable law.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
The content and elements of this website, including the BagsKeeper brand, logos, texts, photographs, videos, graphics, designs, structure, software and other protected elements, belong to BagsKeeper, its owner or third parties who have authorised their use.
Reproduction, distribution, transformation, public communication or exploitation of such content without the corresponding authorisation is prohibited, except where permitted by law.
5. LIABILITY FOR THE OPERATION OF THE WEBSITE
BagsKeeper will make reasonable efforts to keep the website working correctly, available and secure. However, it cannot guarantee the complete absence of interruptions, technical errors, connection failures, incidents involving external providers or events beyond its reasonable control.
BagsKeeper may carry out maintenance, updates or improvements to the platform that may temporarily affect its availability.
6. THIRD-PARTY LINKS
This website may contain links to third-party pages or services, provided for information purposes only or to facilitate certain services for the user. BagsKeeper does not necessarily control the content, availability or operation of such pages and shall not be liable for the content or services they offer.
7. BOOKING OF SERVICES
The terms applicable to booking temporary luggage storage services are set out in the BagsKeeper Terms and Conditions of Service. The Cancellation and Refund Policy specifically governs cancellations, refunds, no-shows and certain incidents relating to bookings. Users should read these documents before making a booking.
8. OFFICIAL COMPLAINT FORMS
In accordance with regional consumer protection regulations, BagsKeeper and its partner establishments will make official complaint forms (hojas de reclamaciones) available to any user who requests them, together with the corresponding notice announcing their availability, as required by those regulations.
9. DATA PROTECTION AND COOKIES
The processing of users' personal data is governed by the BagsKeeper Privacy Policy. The use of cookies and similar technologies is governed by the BagsKeeper Cookie Policy.
10. CHANGES TO THIS LEGAL NOTICE
BagsKeeper may amend this Legal Notice where necessary to adapt it to legislative, technical or operational changes. The version in force will be the one published on the website at any given time.
11. GOVERNING LAW
This Legal Notice is governed by Spanish law. Where the user is a consumer, the mandatory consumer protection rules that apply will be respected in all cases.
12. CONTACT
For any questions about this website, you can contact BagsKeeper at:
BagsKeeper
Owner: Ms Antonella Chiapello, NIE Z0464762Y
Email / Phone: info@bagskeeper.es / +34 624 751 143
Postal address: Partida Penyacerrada 38, 03110 Mutxamel, Alicante, Spain